Refund & Cancellation Policy

At The Cheesecake Bar, every cheesecake is freshly baked to order. Because our products are perishable and made specifically for you, our refund policy reflects the nature of custom, handcrafted food items.

Before a deposit is paid: You may cancel your order at any time directly from your account page at no charge.

After a deposit is paid: To cancel, you must contact us directly by phone, WhatsApp, or email with your order number. If you notify us at least 24 hours before your scheduled delivery or pickup date, your deposit will be refunded in full. Cancellations made with less than 24 hours notice will forfeit the deposit, as ingredients will have already been purchased and preparation may have begun.

We are happy to accommodate changes to flavour, size, or delivery details when notified at least 24 hours before your fulfillment date, subject to availability. Changes requested with less notice will be accommodated where possible but cannot be guaranteed.

Changes that increase the order total will require the additional amount to be settled before the order proceeds.

If your order arrives damaged, spoiled, or significantly different from what was ordered, please contact us within 24 hours of delivery or pickup with a description and photographs. We will investigate and, where the fault is ours, offer one of the following resolutions:

• A replacement order at no additional charge
• A store credit applied to your account
• A partial or full refund, depending on the nature of the issue

We cannot accept returns of perishable food items. Claims must be made within 24 hours of collection or delivery — we are unable to assess quality complaints raised after this window.

• Orders cancelled with less than 24 hours notice after a deposit has been paid (deposit is forfeited)
• Quality complaints raised more than 24 hours after collection or delivery
• Issues arising from incorrect delivery or pickup information provided by the customer
• Customer change of mind after the order has been confirmed and preparation has begun
• Gift cards and eGift cards (once issued)

A 50% deposit is typically required for most orders, with the remaining balance due at delivery or pickup. Exceptions may apply at our discretion. This deposit forms part of your total order amount — it is not an additional fee.

Deposits are processed through your chosen payment method (Scotiabank bank transfer, 1st Pay, cash, etc.) and are applied in full to your order. Proof of payment must be sent to confirm your order.

eGift cards are non-refundable and non-transferable once issued. They do not expire and have no cash value. Lost or stolen gift card codes cannot be replaced.

If you have a question about your order or this policy, please reach out:

• Phone / WhatsApp: +1 (246) 232-0552
• Email: orders@theccbar.com

We aim to respond to all enquiries within one business day.