Privacy Policy

The Cheesecake Bar ("we," "us," or "our") is a cheesecake bakery based in Barbados. We operate the website at theccbar.com and take the privacy of our customers seriously. This policy explains what personal information we collect, how we use it, and your rights in relation to it.

We collect information you provide directly to us when you:

• Place an order on our website
• Create an account or log in
• Send a gift card to a recipient
• Submit feedback or a review
• Contact us via WhatsApp, email, or Instagram

This may include:

• Identity information: name, email address, phone number
• Delivery information: delivery address, parish
• Order information: items ordered, order date, payment method preference
• Communications: messages, special notes, feedback you share with us

We do not collect or store payment card details. Payment is made directly through your chosen payment method (e.g. Scotiabank bank transfer, 1st Pay) and we only receive confirmation that payment was made.

We use your information to:

• Process and fulfil your orders
• Send order confirmations, updates, and delivery notifications
• Respond to your enquiries and support requests
• Send you WhatsApp or email notifications about your order (if you have opted in)
• Manage your account and loyalty programme
• Improve our products and services based on customer feedback
• Comply with legal obligations

We will only send you marketing communications (promotions, new products, etc.) if you have specifically opted in. You can opt out at any time by contacting us.

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Delivery couriers — your name, phone number, and delivery address are shared with the courier responsible for delivering your order.
• Service providers — we use third-party services to operate our business, including cloud storage, email delivery, and accounting software. These providers process data only on our behalf and are contractually required to keep it confidential.
• Legal requirements — we may disclose information where required by Barbados law or in response to a valid legal request.

Our website may use cookies and similar technologies to maintain your session and improve your browsing experience. We do not use third-party advertising cookies or tracking pixels. You can disable cookies in your browser settings, though some features of the site may not function correctly without them.

We retain your personal information for as long as your account is active and as necessary to fulfil the purposes described in this policy. Order records are retained for a minimum of five (5) years for accounting and legal compliance purposes.

If you request deletion of your account, we will remove your personal details from our active records, subject to any legal retention obligations.

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption. Access to customer data is restricted to authorised staff only.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for notifications at any time via your account settings

To exercise any of these rights, please contact us at orders@theccbar.com. We will respond within 30 days.

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: orders@theccbar.com
• Phone / WhatsApp: +1 (246) 232-0552